1. Shipping Overview

ConvertIAS provides digital and physical educational materials. This policy outlines delivery timelines, charges, and shipping details.

2. Delivery Timelines

• Standard: 5-7 business days
• Expedited: 2-4 business days
• International: 10-15 business days (availability subject to location)

Delays may occur due to external factors.

3. Shipping Charges

Calculated at checkout. International shipping, customs, or taxes are customer's responsibility.

4. Order Processing

• Processed within 1-2 business days.
• Tracking details shared via email.
• Orders on weekends/holidays are processed next working day.

5. Address Accuracy

Ensure correct shipping details. ConvertIAS is not responsible for delays due to incorrect addresses.

6. Tracking & Support

Track orders using the provided ID. For inquiries, contact:

📧 Email: info@convertias.com

📞 Phone: 9108075088

7. Damaged or Lost Shipments

• Report damaged orders within 48 hours with photos.
• Lost shipments will be investigated; refunds/replacements based on findings.

8. Returns & Refunds

Applies only to physical products. Digital products (courses, test series) are non-refundable. See Return Policy for details.